Medical Back Office Supervisor

MEDICAL BACK OFFICE SUPERVISOR

STATUS: Full-Time, Exempt

POSITION SUMMARY: The Medical Back Office Supervisor is responsible for the smooth operation of the Medical Department back office. Will supervise Medical Assistants and other back office staff. Establishes and maintains a collaborative working relationship with providers and front office staff to ensure smooth patient flow and the provision of high quality services.

DUTIES AND RESPONSIBILITIES:

? Responsible for the smooth operation of the Medical Department back office including all policies and procedures. Establishes and maintains a collaborative working relationship with providers and front office staff to ensure smooth patient flow and the provision of high quality services at all times.

? Supervises, trains, develops and evaluates Medical Assistants and other back office staff.

? Performs as a Medical Assistant whenever necessary, i.e. sets up examining rooms; prepares patients to be seen by the medical provider; takes vital signs, medical history

and chief complaint; performs immunizations and vaccinations; performs labs including

Hct, UA, EKG and others; assists providers during scope exams or procedures; sterilizes instruments; keeps instruments and exam rooms clean and orderly; administers and assists patients in filling out surveys and questionnaires; assists in other support services necessary for the orderly flow of patients including pulling and filing charts, etc.; assists with tracking and rescheduling of patients as needed; inputs and updates patient data into medical data software systems; assists providers in making and tracking referrals.

? Maintains compliance with OSHA standards, calibration of instruments, etc.

? Works closely with staff to ensure the smooth flow and proper documentation of immunizations.

? Prepares curriculum and facilitates Medical Assistant training modules.

? Checks and enters daily productivity numbers for monthly productivity report.

? Works with providers to facilitate prescription refills and clarification.

? Assists in triaging patients for care and help coordinate patient flow as directed.

? Supervises medical supply ordering.

? Inputs and retrieves personal and medical information on patients into the MediTracks system.

? Works closely with vendors and other outside entities.

? Provides information for reports as needed.

? Participates in Safety Committee meetings and other quality improvement projects.

? Attends weekly staff meetings and monthly general staff meetings.

? Follows all agency HIPAA and safety rules and regulations.

? Maintains strict conduct regarding patient confidentiality.

? Performs other duties as assigned.

WORKING CONDITIONS:

Will be working in a fast paced medical environment. Will need to be able to walk, stoop, bend and lift up to 25 lbs. Normal working hours are from 8:00 am until 5:00 pm Monday thru Friday. Working hours will vary depending upon need. Will need to be flexible in performing tasks with limited discretion in making judgment decisions.

REQUIRED QUALIFICATIONS, KNOWLEDGE AND ABILITIES:

? LVN or RN (re-entry Nurses are welcome to apply) preferred with a current CA license.

? Will accept National Certification for Medical Assistant with 12 years experience.

? A minimum of 2 years supervisory experience and demonstrated supervisory and

management skills.

? Bilingual in English/Spanish is required.

? Excellent written and verbal communication skills.

? Excellent customer service skills and results orientation.

? Ability to interact with individuals from diverse backgrounds (e.g. culture, education, profession, etc.) Ability to communicate effectively and to establish and maintain professional relationships with others.

? Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition.

? Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, and efficient manner. Ability to multitask and thrive in a fast-paced, constantly changing environment.

? Ability to carry out all responsibilities in an honest, ethical and professional manner and demonstrate good judgment.

? Interest in and commitment to the mission of the Indian Health Center.

? Knowledge of and ability to work with the American Indian community and other minority populations.

? Knowledge of office systems. Computer literacy and knowledge of Windows environment and software (e.g., Microsoft Office Suite including Word and Excel).

? Possession of a valid California Driver License, automobile insurance, and a clean

driving record.

? Ability to maintain strict confidentiality.