Medical Administrative Manager

POSITION: MEDICAL ADMINISTRATIVE MANAGER

REPORTS TO: Medical Director

STATUS: Full-time, Exempt

Position Summary: Under the supervision of the Medical Director, this individual is responsible for maintaining an effective outcome-driven Quality Improvement Program and providing training, technical assistance, and support services to the Clinic. Responsibilities include creating, promoting, maintaining and enhancing Quality Improvement systems. Such activities include, but are not limited to, performing and providing training of clinic staff; promoting teamwork and team effectiveness; monitoring program effectiveness; preparing for accreditation surveys; assisting and performing audits and studies; and other projects as assigned.

DUTIESA AND RESPONSIBILITIES:

Quality Improvement (QI)

? Oversee and coordinate all QI projects in the Medical Department, including but not

limited to the hypertension and GPRA QI projects.

? Track and report on required HRSA, GPRA, Hedis and other measures of medical care.

? Design strategies to improve the quality of care.

? Conduct ongoing and thorough chart reviews.

? Plan and oversee recruitment strategies to increase use of Medical Department?s services.

? Keep supervisors informed of QI processes and activities to promote knowledge and

application in the clinic.

? Work with Quality Program staff and Quality Management and Disease Management to

oversee the timely and effective implementation of quality management and disease

management grants and programs.

Data and Reporting

? Oversee medical data collection and entry procedures including MediTracks, HealthPro,

eClinicalWorks, RPMS, and other software programs.

? Enter data into medical software programs. Track numbers of clients seen, demographics, insurance type, and other trends.

? Train staff on medical software programs.

? Compile data and write reports.

? Prepare monthly, quarterly, and annual reports (i.e. Reach Out and Read report, annual

department report).

? Prepare for audits and accreditation visits.

? Monitor, report and correct compliance issues.

? Review and correct reports.

Administrative/Supervision

? Supervise, train, develop, and evaluate the Medical Front Office Coordinator.

? Supervise, train, develop, and evaluate Data Entry Coordinator.

? Supervise, train, develop, and evaluate AI/AN Patient Relations/RPMS Data Entry staff.

? Be the Site Manager for RPMS.

Policies and Procedures

? Develop policies, procedures, and protocols for use in the clinic, in consultation with

clinic staff, using knowledge of Quality Improvement principles, practices and

procedures.

? Work directly with the clinic staff in establishing, refining and implementing policies, procedures and protocols for use in the clinic. Serves as a resource person to clinic.

Monitor effectiveness of implementation.

? Provide written and verbal reports of findings and activities.

Other

? Research and disseminate information to providers and medical staff on public health

models and best practices.

? Perform other duties as assigned.

WORKING CONDITIONS:

Will be working in a fast paced medical environment. Will need to be able to walk, stoop, bend and lift up to 25 lbs. Working hours will vary depending upon need. Will need to be flexible in performing tasks with limited discretion in making judgment decisions.

QUALIFICATIONS:

? MPH preferred with a medical background.

? Minimum of five (5) years experience in the medical field.

? Flexibility, initiative, reliability and creativity.

? Two (2) years demonstrated supervisory experience in the medical field.

? Strong working knowledge of medical terminology and pharmacology is required.

? Excellent written and verbal communication skills.

? Excellent customer service skills.

? Knowledge of and ability to relate to the American Indian community and other minority populations.

? Fluency in English/Spanish a plus but not required.

? Ability to maintain strict confidentiality.

? Ability to function independently and as a team member within diverse staff and patient

environments.

? Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, and efficient manner. Ability to multitask and thrive in a fast-paced, constantly changing environment.

? Ability to carry out all responsibilities in an honest, ethical and professional manner and

demonstrate good judgment.

? Knowledge of office systems. Computer literacy and knowledge of Windows environment and software (e.g., Microsoft Office Suite including Word and Excel). Ability to learn new computer programs within a short period of time.