Darren
on Feb 03, 2010Service Engineer
South San Francisco, CA
The company develops and manufactures complete systems based on its patented microfluidic valve technology that revolutionizes life-science research. The product portfolio includes application specialization in gene expression, genotyping, and protein crystallization. Based in South San Francisco, the company offers an exciting, collegial working environment with excellent compensation and benefits, including pre-IPO stock options.
Responsible for providing technical support and guidance to customers on the operation and maintenance of the product lines, the Service Engineer serves as the primary customer contact on technical and service related issues. The successful candidate is highly self-directed, conscientious, articulate, and possesses excellent presentation and teaching skills. She or He is also committed to total customer satisfaction with outstanding interpersonal skills and professionalism. A team player is essential as this position is expected to have a great degree of overlap with various interdisciplinary groups within the organization. This is primarily a West Coast based position, but some travel outside the region is to be expected.
Essential Duties:
? Product installation and customer training involving software, hardware, and chemistry.
? Pre and post sales support in conjunction with Sales and Marketing teams.
? Active liaison role between field and in house groups.
? Experiment design, execution, and data analysis, including report generation.
? Primary contact for timely diagnosis and resolution of field service and support issues.
? Instrument hardware and software troubleshooting, often under challenging conditions.
Qualifications:
? An educational background in a Science and/or Engineering discipline.
? A Bachelor?s or advanced degree and 5 years of industry experience is expected.
? Molecular Biology, Biochemistry or Chemistry experience is a strong plus.
? Prior engineering or software experience also desirable.
? Special consideration to those with prior technical/customer support experience.
? This is a demanding position that will require a high performing team player.
? Ability to travel up to 50% of time during peak activity periods.
Responsible for providing technical support and guidance to customers on the operation and maintenance of the product lines, the Service Engineer serves as the primary customer contact on technical and service related issues. The successful candidate is highly self-directed, conscientious, articulate, and possesses excellent presentation and teaching skills. She or He is also committed to total customer satisfaction with outstanding interpersonal skills and professionalism. A team player is essential as this position is expected to have a great degree of overlap with various interdisciplinary groups within the organization. This is primarily a West Coast based position, but some travel outside the region is to be expected.
Essential Duties:
? Product installation and customer training involving software, hardware, and chemistry.
? Pre and post sales support in conjunction with Sales and Marketing teams.
? Active liaison role between field and in house groups.
? Experiment design, execution, and data analysis, including report generation.
? Primary contact for timely diagnosis and resolution of field service and support issues.
? Instrument hardware and software troubleshooting, often under challenging conditions.
Qualifications:
? An educational background in a Science and/or Engineering discipline.
? A Bachelor?s or advanced degree and 5 years of industry experience is expected.
? Molecular Biology, Biochemistry or Chemistry experience is a strong plus.
? Prior engineering or software experience also desirable.
? Special consideration to those with prior technical/customer support experience.
? This is a demanding position that will require a high performing team player.
? Ability to travel up to 50% of time during peak activity periods.
Posted By
Darren
on Feb 03, 2010Are you a staffing professional?
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