Technical Support Engineer

Technical Support Engineer (TSE) provides phone, e-mail, application and server side support to end-users and administrators. The TSE must also be able to clearly document and reproduce all steps taken during problem resolution.

Essential Duties and Responsibilities:

Troubleshoot operating system issues quickly and effectively (Windows 2000 and Windows 2000 Advanced Server) (Windows 2003 Server)

Troubleshoot hardware issues efficiently and effectively (IBM server hardware)

Troubleshoot advanced TCP/IP problems with customers

Document all actions taken during problem resolution in both our internal tracking system and our internal knowledgebase system

Skills/Qualifications:

a. Professional Competencies:

Manages competing demands

Articulate well over the phone

Excellent writing skills

Resolves problems in early stages

Ability to multitask

Works cooperatively in group situations

Exhibits good listening and comprehension

Manages difficult or emotional customer situations

Gathers and analyzes information skillfully

b. Technical/Functional Requirements:

Client Operating Systems: Windows 2000 / 2003 / XP

Server Operating Systems: Windows 2000 & 2003 Server/Advanced Server

Microsoft Clustering

Microsoft Message Queuing

Microsoft SQL Server 2000 / 2003

Microsoft Internet Information Server 5.0

TCP/IP

Prior experience using a CRM to support and document details of customer interaction

DICOM and/or HL7 knowledge a plus

Education:

Must have a bachelor degree or equivalent work experience. Additional consideration given for technical certifications such as MCSE and CCNA.