Business Analyst

The company provides underwriting, operational, and claims management services for California Workers Compensation business. The company provides workers compensation insurance solutions for a wide range of companies of various sizes and in diverse industries in California. Our underwriting products include MaxiComp, EconoComp, and eQUOTE, an online rating program.

Position Overview:



This is a journey-level analysis position on the Application Development and Support team within the IT department. The person in this position will work with Software Engineers, Database Administrators (DBAs), and QA within IT, as well as with business clients throughout the rest of the company. Responsible for gathering and documenting business requirements for systems development and enhancements, investigating issues with our data and applications, and working with both developers and internal clients to ensure that system solutions meet business needs.



Job Requirements:



Gather business requirements for systems solutions by:

- interviewing internal clients in business departments

- reviewing business documents, contracts, regulations, and reports, and

- surveying existing systems functions and data, problem reports, and enhancement requests

- Analyze, synthesize, and document business requirements as specifications for software engineers and DBAs.

- Research and diagnose reported issues with data and applications, using query and reporting tools as needed.

- Work with clients and IT staff to develop and execute user acceptance test plans; work with software engineers and DBAs to diagnose, correct, and retest problems

- Define and develop simple ad hoc reports using system data sources and query/reporting tools such as MS-SQL, MS-ACCESS and Crystal Reports, both for delivery to clients and for use in analysis and testing.

- Assist in training and support for business clients using our applications.



Qualifications:



- 2 years experience in financial services; insurance experience is strongly preferred, and experience in workers compensation is a plus

- Experience working with queries and reporting on relational databases (MS-SQL is strongly preferred; reporting and analysis tools such as MS-ACCESS, Crystal Reports, Business Objects, or SAS is desirable)

- Experience in testing, including test plan development and execution

- Fluency in Windows environment and MS Office tools

- Self-starter with a can do attitude and motivation to learn new skills

- Flexible, with the ability to multitask and adapt to changing business needs and priorities

- Excellent communications skills, both written and verbal, and with a variety of audiences